Privacy Policy & Terms of Service
Effective Date: January 2025
Pacific Pathways Speech Therapy (“we,” “our,” “us”) is committed to protecting your privacy and providing clear information about how our services work. This page explains both our Privacy Policy (how we handle your information) and our Terms of Service (your rights and responsibilities when using our website and services).
Privacy Policy
1. Information We Collect
- Personal Information: Name, email, phone number, address, and other contact details.
- Client Information: Age, date of birth, and relevant medical or educational information you provide for assessment or treatment.
- Payment Information: Collected securely by third-party payment processors — we do not store credit card numbers.
- Website Data: IP address, browser type, and pages visited (via cookies or analytics tools).
2. How We Use Your Information
- Provide and manage therapy services
- Communicate about appointments, billing, and updates
- Improve our website and services
- Meet legal and regulatory obligations
We do not sell your personal information.
3. Sharing of Information
We may share information only:
- With secure service providers (payment, scheduling, hosting)
- With your consent (e.g., coordination with other providers or schools)
- As required by law
4. Data Security
We take reasonable measures to protect your information, but no online system can be guaranteed 100% secure.
5. Your Rights
You may request access, correction, or deletion of your personal data, or opt out of marketing communications. Contact us at [your email address] to make a request.
6. Cookies
Our site may use cookies to improve user experience and analyze traffic. You can disable cookies through your browser settings.
7. Children’s Privacy
We only collect children’s information with parent/guardian consent as part of therapy services.
Terms of Service
1. Services
We provide speech and language therapy, including evaluations, treatment, and consultations in-clinic, in-home, school-based, or via telehealth.
2. Eligibility
You must be 18+ or a parent/legal guardian to request services for a minor.
3. Scheduling & Cancellations
- Appointments are scheduled in advance.
- We require 24 hours notice for cancellations or reschedules.
- Missed sessions without notice may be charged a cancellation fee.
4. Payments & Billing
- Payment is due at time of service unless arranged otherwise.
- Rates are communicated prior to booking and may change with notice.
- Clients are responsible for confirming insurance coverage and submitting superbills if applicable.
5. Client Responsibilities
You agree to provide accurate information, attend scheduled sessions, follow recommendations, and communicate promptly about changes.
6. Telehealth Services
For virtual sessions, you are responsible for a quiet environment and stable internet connection. Recording sessions without written consent is prohibited.
7. Intellectual Property
Our website content, therapy materials, and resources may not be copied, shared, or used commercially without permission.
8. Privacy & Confidentiality
We comply with applicable privacy laws, including HIPAA where applicable. See the Privacy Policy section above for details.
9. Limitation of Liability
Therapy outcomes depend on participation and cannot be guaranteed. We are not liable for indirect or incidental damages related to website use or services.
10. Changes to These Terms
We may update this page from time to time. The “Effective Date” will reflect the latest version.
11. Governing Law
These terms are governed by the laws of the State of California, with disputes resolved in Orange County, CA.
Contact Us
Pacific Pathways Speech Therapy
32244 Paseo Adelanto, Suite D2
San Juan Capistrano, CA 92675
📧 info@pacpathway.com
📞 7193555941